Compensation: $125,000-$150,000
- Provide strategic and operational direction to the Loan Operations Manager and staff to develop, implement and maintain loan operations policies, processes, and procedures.
- Actively manage and monitor policies, processes and procedures to mitigate risks and maintain compliance with strategic direction and regulatory requirements.
- Interview and hire Loan Operations management and staff; determine work priorities; schedule work assignments; train and evaluate work performance and provide ongoing recognition, mentoring, coaching, and counseling.
- Provide management reports associated with loan servicing such as volumes processed deadlines, error ratios, etc.
- Lead and develop a strong team that can handle the workload of all loan products serviced.
- Establish and monitor efficiency standards for all loan operations functions and staff to ensure efficient, timely and accurate processing and servicing of loans.
- Assist with regulatory exams and loan audits.
- Manage the implementation of changes in regulatory, legal, and credit policy impacting loan operations.
- Resolve complex and sensitive loan operations servicing issues.
- Develop and maintain a working understanding of products and services offered by the Bank and in the marketplace.