JOB SUMMARY
Provide a full range of banking services for individual customers and commercial clients as well as providing general internal support. The position is responsible for greeting customers and providing New Accounts and Teller services, cross-selling bank products and services, and supporting the other branch needs as needed. Communicate effectively with current and prospective customers, providing exceptional customer service at all times.
DUTIES AND RESPONSIBILITIES
- Ensure that customers receive prompt and courteous service.
- Cross-sell products to customers to meet their needs.
- Answer phone inquiries.
- Opening new accounts.
- Issue and redeem certificates of deposit.
- Assist customers in resolving account related problems.
- Stay within compliance guidelines when opening and closing all accounts.
- Establish proper identification of all new customers, obtain credit report to determine acceptance of account, and determine product suitability to meet customer’s needs.
- Give out appropriate loan applications.
- Order ATM/Debit cards and update information, activate, etc.
- Process check orders/re-orders for customers
- Open and close bank when needed.
- Process night drop deposits.
- Run teller transactions accurately and efficiently.
- Balance drawer cash and vault cash.
- Approve checks within limits.
- Order and stock adequate supplies.
- Maintain over and short reports and transaction reports.
- Ship and order currency and coin from Fed.
- Scan and balance transaction in the proof program.
- Assist with monthly reports
- Attend bank meetings and educational seminars as required.
- Provide support to Market President .
- Perform other duties as assigned.
WORKING CONDITIONS
The position is a full-time position, working 40-hours per week. Some of the work is repetitive, and you will be required to deal with the public and must be courteous and efficient. The noise level in the environment is usually moderate. The duties of the job may require the employee to stand, walk, use hands, and feel objects, tools, or controls, reach with hands, arms and talk or hear. Ability to lift 25-pounds. Vision abilities include close vision, distance vision, peripheral vision, depth perception and the ability to focus.
EDUCATION and/or EXPERIENCE
Must have high school education and be able to master on-the-job training requirements. Associates degree or higher is a plus. Prior retail banking experience is desired but not necessary.
REQUIRED SKILLS AND ABILITIES
Experience in sales, relationship management, and cross selling skills are desired. Must be proactive thinking, be able to develop product and compliance knowledge, have problem solving skills, and work collaboratively. The ability to perform detailed work with accuracy and cash handling skills are essential.