• Location: Jackson, Michigan
  • Type: Direct Hire
  • Job #9155
  • Salary: $68,000.00 - $90,000.00

Position Title:  Field Service Technicians 

Location:  Jackson, MI (possible remote)

Pay Range: $68,000 – $90,000

Shift: 1st

Contract or direct hire: Direct Hire

Drug screen/background: Yes/Yes

Job description:

  • Provide customer service and support during field visits and tie workflow to schedules to ensure maximum efficiency.
  • Manage all on-site installation, maintenance, repairs and testing tasks to ensure proper documentation of all related processes.
  • Diagnose errors and technical problems and determine proper solutions to produce timely and detailed service reports.
  • Collaborate with the technical team and share information across the organization to build positive relationships with clients and coworkers.
  • Satisfy customer needs by making appropriate recommendations and briefings using appropriate field automation systems, procedures, and protocols.
  • Establish assistance by studying system requirements, including ordering and gathering essential components and parts, completing the installation, and performing quality assurance tests.
  • Maintain customer satisfaction by using creativity and ingenuity to investigate complaints, identify resolutions, suggest enhanced operating techniques, and recommend system improvements.
  • Service existing accounts by analyzing work orders, planning travel schedules, reviewing concerns, conducting tests, and resolving problems.

 

Qualifications:

Required:

  • Technical degree preferred or 5 year’s minimum experience
  • High-level ability to test, troubleshoot, service, and repair CNC and automated equipment, both electrical and mechanical
  • Ability to adapt to dynamic work schedules and flexible shifts
  • Superb customer service, communication and self-management skills

Preferred:

  • Siemens 840D Power Line and or Solution Line
  • Beckhoff Controls
  • Fanuc Robot experience
  • Familiarity with mobile applications and tools
  • Awareness of chemical, health and safety issues
  • Working knowledge of Microsoft office
  • Additional requirements
  • Valid driver’s license with clean driving record
  • Ability to obtain a US passport
  • Preferably reside in the Mid West Region within an hour of major airport. other locations may be considered.
  • Ability and willingness to travel nationally 75% and some internationally

 

 

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