Website Talent Strategy

Description

Mutually Human is a leading custom software and application development company with innovation at its core. The Company partners with its clients to develop and deliver cutting edge customized software solutions which are integral to its client’s core business operations, from complex software solutions designed to streamline and automate workflow to web and mobile applications that enable business scale and improve customer experiences.

The Sales Account Executive role oversees building relationships with clients and creating a book of business. The focus is selling software and application development services and solutions to Fortune 1000 clients and large organizations. You will be responsible for prospecting and engaging with new customers through referrals, networking, and cold calling. The Sales Account Executive maintains relationships with their existing customer base through on-site visits, quarterly meetings, check-up calls, or follow-up emails.

 

Essential responsibilities

Generate and nurture leads

  • Effectively use lead generation techniques to assemble lists of prospective clients.
  • Actively prospect into new companies and organizations to add to our growing customer base. Cold Calling and Fanatical Prospecting will be paramount.
  • Establish new clients through outbound prospecting and marketing campaigns and maintain relationships with contacts and decision-makers.
  • Build a pipeline of potential future business by prospecting via the Internet, phone, assigned lead lists, outbound marketing/lead campaigns and other sources as identified.
  • Qualify inbound leads and convert into sales opportunities.

Close sales

  • Coordinate with product, design, and development team to evaluate opportunities and discuss delivery capability.
  • Provide assessments & recommendations of software development services.
  • Schedule and lead sales meetings with clients and subject matter experts at Mutually Human team to uncover client needs
  • Lead the effort to prepare and present proposals to potential clients with support from the product team.
  • Overcome business objections of prospective customers.
  • Negotiate pricing, terms, and conditions with customers in a clear and detailed manner.
  • Consistently help maintain monthly and annual sales quota and revenue goals.

Ensure client satisfaction and extend services

  • Provide post-sales support to customers
  • Regularly check in with current customers to ensure client satisfaction
  • Continuously look for opportunities to extend services of current clients.

Establish and manage sales process

  • Begin to establish an internal sales process including tracking leads, creating proposals, bringing subject matter experts in as needed, etc.
  • Ensure and document activity level standards (number of calls, number of appointments, number of quotes, time spent prospecting, etc.).
  • Strategically manage sales cycles, manage accounts, and provide pipeline sales forecasts.

Observe and collect insights about target customers

  • Become an expert in the Software and Application Development industry.
  • Collect, analyze, and report characteristics of customers to continue to hone knowledge of the target market.
  • Effectively use the internet, database, and other resources to better understand client’s industry and business needs.
  •  

Requirements

 

Skills needed

  • Exceptional interpersonal and customer service skills.
  • Strong verbal and written communication skills.
  • Ability to prioritize tasks and manage time efficiently.
  • Analytical and metrics driven.
  • Must be able to learn how to navigate CRM and other sales tools quickly.
  • Must be able to understand and capture customer business requirements and provide sound solutions based on the company’s portfolio of products and services.
  • Candidates must be detail oriented and able to write clear, specific proposals and statements of work.

Desired education and experience

  • A Bachelor's degree (B. A.) from a four-year college or university.
  • 3+ years’ experience in sales with at least a portion being with a technology related business.

What do we look for in our humans?

At Mutually Human, we have 6 “Bes”. These are behaviors we have found are really important for the work we do. Humans that exhibit these behaviors are people that are more likely to find success and happiness at Mutually Human. If these descriptions sound like you, we want to hear from you!

  • Be Human: Everyone we work with — fellow Humans, our clients, and users of the software we build — are humans first. We are building technology not just for the sake of building innovative technology, but because it helps humans. We strive to be human in everything we do, including the way we treat each other, our clients, and the way we think about the humans that will use the software we create. We are here to help our clients reach their business goals and help solve real problems with technology.
  • Be Growing: In an ever-evolving business, in a rapidly changing industry, standing still is not an option. We don’t settle for the status quo because we know there’s a better way just ahead. Every Human takes responsibility for their professional and personal growth. We help others grow by teaching and sharing our knowledge. We take risks, embrace failure, push ourselves outside of our comfort zones and support one another as we all reach forward.
  • Be Collaborative: We recognize that doing our best work often requires collaboration with others. We don’t let our pride prevent us from asking for help, and we jump at the chance to help someone else. As individuals we are confident. But as a team, we are unstoppable. Our diverse perspectives allow us to find a root cause, evaluate multiple options, and choose the best way forward.
  • Be Pragmatic: The number of good ideas far exceeds the time and budget available to execute on them. We owe it to ourselves and our clients to be good stewards of the resources available and spend our time wisely. We can’t make perfect the enemy of the good. The work we do must always be balanced against the value it provides.
  • Be Positive: We are often faced with new challenges, and we approach them with a positive, can-do attitude. We aren’t blind to the obstacles that exist, but we choose to focus on how we can overcome them. In fact, difficult problems energize us. We trust that everyone we work with is motivated by noble intent, and we approach disagreements with the goal of sharing and understanding.
  • Be All In: Building complex software requires a team that trusts each other to get the job done. We are committed to doing our best for each other, our clients, and the people who use the software we create. We make our team strong by doing what we say. We prize the success of the team above the success of the individual. As we grow, we are looking for people who want to grow with us.

Description

Mutually Human is a leading custom software and application development company with innovation at its core. The Company partners with its clients to develop and deliver cutting edge customized software solutions which are integral to its client’s core business operations, from complex software solutions designed to streamline and automate workflow to web and mobile applications that enable business scale and improve customer experiences.

The Sales Account Executive role oversees building relationships with clients and creating a book of business. The focus is selling software and application development services and solutions to Fortune 1000 clients and large organizations. You will be responsible for prospecting and engaging with new customers through referrals, networking, and cold calling. The Sales Account Executive maintains relationships with their existing customer base through on-site visits, quarterly meetings, check-up calls, or follow-up emails.

 

Essential responsibilities

Generate and nurture leads

  • Effectively use lead generation techniques to assemble lists of prospective clients.
  • Actively prospect into new companies and organizations to add to our growing customer base. Cold Calling and Fanatical Prospecting will be paramount.
  • Establish new clients through outbound prospecting and marketing campaigns and maintain relationships with contacts and decision-makers.
  • Build a pipeline of potential future business by prospecting via the Internet, phone, assigned lead lists, outbound marketing/lead campaigns and other sources as identified.
  • Qualify inbound leads and convert into sales opportunities.

Close sales

  • Coordinate with product, design, and development team to evaluate opportunities and discuss delivery capability.
  • Provide assessments & recommendations of software development services.
  • Schedule and lead sales meetings with clients and subject matter experts at Mutually Human team to uncover client needs
  • Lead the effort to prepare and present proposals to potential clients with support from the product team.
  • Overcome business objections of prospective customers.
  • Negotiate pricing, terms, and conditions with customers in a clear and detailed manner.
  • Consistently help maintain monthly and annual sales quota and revenue goals.

Ensure client satisfaction and extend services

  • Provide post-sales support to customers
  • Regularly check in with current customers to ensure client satisfaction
  • Continuously look for opportunities to extend services of current clients.

Establish and manage sales process

  • Begin to establish an internal sales process including tracking leads, creating proposals, bringing subject matter experts in as needed, etc.
  • Ensure and document activity level standards (number of calls, number of appointments, number of quotes, time spent prospecting, etc.).
  • Strategically manage sales cycles, manage accounts, and provide pipeline sales forecasts.

Observe and collect insights about target customers

  • Become an expert in the Software and Application Development industry.
  • Collect, analyze, and report characteristics of customers to continue to hone knowledge of the target market.
  • Effectively use the internet, database, and other resources to better understand client’s industry and business needs.
  •  

Requirements

 

Skills needed

  • Exceptional interpersonal and customer service skills.
  • Strong verbal and written communication skills.
  • Ability to prioritize tasks and manage time efficiently.
  • Analytical and metrics driven.
  • Must be able to learn how to navigate CRM and other sales tools quickly.
  • Must be able to understand and capture customer business requirements and provide sound solutions based on the company’s portfolio of products and services.
  • Candidates must be detail oriented and able to write clear, specific proposals and statements of work.

Desired education and experience

  • A Bachelor's degree (B. A.) from a four-year college or university.
  • 3+ years’ experience in sales with at least a portion being with a technology related business.

What do we look for in our humans?

At Mutually Human, we have 6 “Bes”. These are behaviors we have found are really important for the work we do. Humans that exhibit these behaviors are people that are more likely to find success and happiness at Mutually Human. If these descriptions sound like you, we want to hear from you!

  • Be Human: Everyone we work with — fellow Humans, our clients, and users of the software we build — are humans first. We are building technology not just for the sake of building innovative technology, but because it helps humans. We strive to be human in everything we do, including the way we treat each other, our clients, and the way we think about the humans that will use the software we create. We are here to help our clients reach their business goals and help solve real problems with technology.
  • Be Growing: In an ever-evolving business, in a rapidly changing industry, standing still is not an option. We don’t settle for the status quo because we know there’s a better way just ahead. Every Human takes responsibility for their professional and personal growth. We help others grow by teaching and sharing our knowledge. We take risks, embrace failure, push ourselves outside of our comfort zones and support one another as we all reach forward.
  • Be Collaborative: We recognize that doing our best work often requires collaboration with others. We don’t let our pride prevent us from asking for help, and we jump at the chance to help someone else. As individuals we are confident. But as a team, we are unstoppable. Our diverse perspectives allow us to find a root cause, evaluate multiple options, and choose the best way forward.
  • Be Pragmatic: The number of good ideas far exceeds the time and budget available to execute on them. We owe it to ourselves and our clients to be good stewards of the resources available and spend our time wisely. We can’t make perfect the enemy of the good. The work we do must always be balanced against the value it provides.
  • Be Positive: We are often faced with new challenges, and we approach them with a positive, can-do attitude. We aren’t blind to the obstacles that exist, but we choose to focus on how we can overcome them. In fact, difficult problems energize us. We trust that everyone we work with is motivated by noble intent, and we approach disagreements with the goal of sharing and understanding.
  • Be All In: Building complex software requires a team that trusts each other to get the job done. We are committed to doing our best for each other, our clients, and the people who use the software we create. We make our team strong by doing what we say. We prize the success of the team above the success of the individual. As we grow, we are looking for people who want to grow with us.
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